Hospitality management / Process optimatization / Consulting / Business & Team Development
About me
At Konsilio, I have been specializing in consulting for sales, marketing, and operational processes in the hospitality sector for over five years. My career has allowed me to actively contribute to the development of hotel resorts and restaurant facilities—from their very inception to their successful operation.
During my time with companies like Tatry Mountain Resorts and Maladinovo, I gained extensive experience in setting operational standards, defining market positioning, training staff, and conducting mystery shopping. This comprehensive approach enables me to identify the strengths of operations and pinpoint specific areas for process improvement and optimization.
My work experience abroad, including in Austria, the Czech Republic, and the USA, has provided me with valuable insights into international trends and best practices in the hospitality industry. Today, I leverage this expertise to design solutions that deliver exceptional results for my clients.
With a university degree in andragogy, I possess the ability to work effectively with people, understanding their needs, psychology, and motivations. This skill is key when it comes to building teams, improving processes, and designing impactful training programs.
What I offer
- Consulting for the hospitality sector: From identifying opportunities to implementing solutions that enhance efficiency and guest satisfaction.
- Business development: Helping clients discover new business opportunities and design strategies for sustainable growth.
- Mystery shopping and optimization: Conducting in-depth operational analyses through mystery shopping and providing actionable recommendations to enhance processes and the customer experience.
- Training and team development: Creating tailored training programs to improve workflows and boost team performance.
- Marketing strategies: Supporting the creation of branding and targeted communication strategies for the tourism industry.
Why me?
- International hospitality experience: I have worked in various countries and across a wide range of operations, gaining insight into trends and innovations in the hospitality sector.
- Detailed analysis and recommendations: Through mystery shopping, I can accurately identify weaknesses and propose concrete steps to address them.
- Working with people: My education and experience enable me to work effectively with teams and guide them toward achieving better results.